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Terms of Service

The use of website, any services or products or email correspondence between us are subject to the following terms and conditions. Please read carefully. Using the website indicates that you accept these terms regardless of whether you choose to register or not. If you do not agree to the terms please do not use the website.

1. Users of the website include:

  • Non-registered users  are visitors to the website 

  •  Registered users are visitors to the website who provide their first name and email to register for a free gift or newsletters from Centre Balance. It is assumed that non-registered and registered users are using the website as consumers for their own personal purposes.

  •  The terms and conditions shall apply to all users.

  • You agree to abide by, support and respect the following terms and conditions

  •  By accepting these terms you are entering into a legally binding agreement with us which comprises of the privacy notice and the terms of service.

  •  In the event of complaint please contact

  •  Registration as a registered user is free. Once registered you will be added to our mailing list and receive regular newsletters.

2.The following terms will apply to all users of the website:

  • If you register on the website you confirm that you are 18yrs or over and are legally capable of entering into binding contracts.

  • You warrant that all details and information that you provide throughout the website and on registration, are true, accurate and up to date.

  • While Centre Balance endeavours to make sure that all information on the website is correct, we do not warrant the accuracy and the completeness of the material, which may be out of date from time to time.

Code of Service and Ethics

  • The practitioner provides service to the client solely in those areas that they are competent to do so and for which they carry relevant professional indemnity and public liability insurance. Competency means having adequate training, skills and experience but need not exclude conditions not in the practitioners experience as long as due diligence and professionalism is observed.

  • The practitioner will act in a non-biased, non-prejudicial, non-judgemental manner towards all clients.

  • The practitioner will disclose full details of all relevant memberships, qualifications and appropriate avenues  of complaint to clients upon request and only use those qualifications and memberships to which he/she has proof of entitlement.

  • The practitioner will explain fully to clients in advance of any treatment: the fee structure, the precise terms of payment and any charges that maybe imposed for non-attendance and cancelled sessions and where relevant confidentiality issues.

  • The practitioner will present all services and products in an unambiguous manner. Guarantees of a cure or successful resolution of the problems presented are not offered.

  • The practitioner will have the necessary qualifications and experience as required by the laws of the country or countries in which he/she practises.

  • The practitioner will always act in within the framework of the laws currently in force within the practitioners own country.

Safeguarding the client:

  • The practitioner undertakes to:

  • work in ways that promotes client autonomy, wellbeing and that maintains respect and dignity for the client.

  • Remain aware of his/her own limitations and wherever appropriate refer a client to another practitioner who might be expected to offer a suitable treatment.

  • The practitioner has the right to refuse or terminate any treatment if it is a reasonable belief that it will not be, or continue to be efficacious. In discontinuing, refusing or terminating treatment, due care will be taken in fully explaining the rationale behind the decision.

  • Ensure that wherever a client is seeking assistance for relief of symptoms , that they are asked to seek advice from a medical practitioner, unless they have already done so.

  • Advise the client wherever necessary that their primary care-giver is their medical professional. 

  • Never attempt to give a medical diagnosis of symptoms or any advise on treatments or medications, unless he/she has the relevant medical training

  • Always advise the client to discuss any medication options and changes with their medical professional.

  • To use due care and diligence, in which ever techniques the practitioner is qualified to use, to avoid creating undue emotional or physical distress to the client.

  • Ensure that the workplace and all facilities offered are suitable and appropriate for the services provided.

  • Take all reasonable care to ensure the safety of the client

  • Ensure that professional boundaries are not crossed and that his/her position of trust is not used to exploit the client in any way whatsoever.

  • Provide a full explanation of any therapeutic technique that requires touch and gain the clients permission to use the technique before it is used.

  • Maintain strict confidentiality in the client/practitioner relationship in accordance that it is consistent with the safety of the practitioner, the safety of the client, the client's family or any member of the public and is not in contravention of any legal action.

  • Explain fully the limits of confidentiality to the client

  • Ensure that client notes and records both manual and computer  are kept secure and confidential in accordance with the Data Protection Act.

  • To provide arrangements for the secure disposal of client records in case of his/her permanent incapacity or death.

  • Obtain written permission from the client before either recording client sessions, discussing 'undisguised' cases with any person or publishing cases.

  • Advise the client that disguised case studies may sometimes be utilised for their own supervision or training and refrain from using such material if the client indicates that it should not be used for these purposes.

  • Continue to develop and improve his/her level of skills and professional competence.

  • In working as part of a multi-disciplinary team and approach, that clear consent is obtained from the client.


  • Your Practitioner is not a doctor or medical practitioner and does not diagnose, prescribe, treat or cure any medical condition or provide therapy.

  • You must inform your medical practitioner that you are choosing to use complementary therapies in conjunction with you medical treatment so that he/she can monitor the dosage of any medication you may be taking for any health conditions.

  • Complementary techniques are not a substitute for medical advice and should never be deemed so. They balance your energetic system, providing a healing environment for the body so that it is able to heal itself.

  • By undertaking and participating in complementary techniques you are doing so at your own risk and of your own free choice. We cannot and do not at any time guarantee results.

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